Malfunctioning Infotainment System

It’s always annoying to have technology that isn’t working. There is nothing worse than a long drive without your infotainment system to use as entertainment, navigation, and connection. If you are having issues with a malfunctioning infotainment system, there are a couple of quick fixes you can try before you assume it is a larger issue. Schedule a Service Appointment Today!

Below, you can check out some quick fixes for troubleshooting your infotainment system, and you can learn about some other potential causes of infotainment system issues. As always, if you are having serious issues, you can reach out to us at Seacoast Mazda; we can always help you get your vehicle back up and functioning as it should be.

Troubleshooting a Malfunctioning Infotainment System

Here are some quick things to try if your infotainment system is malfunctioning or not operating the way you would like it to.

• Turn Your Mazda Connect System Off/On – A common issue with the infotainment system is a black screen. The good news is, this isn’t usually an issue, it is more likely the system was accidentally turned off. The on/off button is also the volume control, so it can be accidentally pressed. Just press the power button again to turn your infotainment system back on.
• Reset Your Mazda Connect Infotainment System – If you are having an issue with your infotainment system, another quick thing to try is to reset your system. You can reset your system by holding down the volume button, back button, and NAV button at the same time for about 10 seconds. This will reset your system, so you may lose certain audio setting changes, but resetting the system could help fix issues like a frozen display or having lag time with your display screen.
• Perform a Mazda Infotainment System Update – You also may see a notification on your infotainment system that says it requires a software update. If this happens, performing that software update can help your system run more smoothly. To perform this update, you will select the “Settings” button from the home screen and then look for the “Systems” option underneath that. If there is an update, it will be found here, and you can select “Download” to install that update. Schedule a Service Appointment Today!
• Turn Your Wi-Fi and Bluetooth Off/On – Another issue you might be having with the infotainment system might be related to your Android Auto or Apple CarPlay and not the actual infotainment system itself. Some users report a black screen occasionally on their infotainment system when their phone is connected through features like Android Auto. To try to fix this, turn your Wi-Fi and Bluetooth off and on again. This will allow your smartphone to refresh its connection and it could fix the black screen issue on your infotainment system. If you are still having an issue, you could try a wired connection instead of the wireless version of connecting your phone to your vehicle.

Those are a few things to try if your infotainment system isn’t working as it should. However, if you are still having issues, it might be a different problem with your system. Check out some of the potential issues with an infotainment system below.

Other Causes of Infotainment System Issues

If none of the quick fixes above worked, you are probably asking yourself, “Why is my infotainment system still not working?” There are a couple of potential problems worth considering here:

• Screen backlight is damaged – If your screen is dark or black and turning it on and off doesn’t work, it could be damage to the backlight of the screen. Your system may be on, but the light isn’t allowing you to see what is supposed to be displaying on the screen.
• The display screen is damaged – You could also have some damage of some kind to your display screen. This may result in the screen needing to be replaced.
• Your system has a power source failure – Another potential problem with your system could be a power source failure. If your system is not getting power to it, it won’t operate. This power source issue could be a wiring issue, a lack of power to the system, or even a blown fuse.
• Your system overheats – You could also have an overheated amplifier in your infotainment system. You can overheat the system by turning the volume too high or there could be an issue with lack of airflow to your system. If this issue occurs, the overheated amplifier will enter into a protection mode and shut the system off so that there is no further damage to the system.  Schedule a Service Appointment Today!
• There is a software glitch – With technology, there are often complications. Another potential cause of infotainment issues is a software glitch. Sometimes a vehicle has software loaded onto it that results in a glitch of some kind. You likely can’t fix a software issue on your own, but your Mazda dealership will be able to give you a fix for a system that may have an error on it. 

Those are some of the other potential issues that could be occurring with your infotainment system. It could be hard to know exactly which issue is happening, but you can always take your vehicle to a repair shop to get it fixed. There’s nothing wrong with asking an expert to step in and help you out with your vehicle. Learn more about the Seacoast Mazda service experts below. Schedule a Service Appointment Today!

Service at Seacoast Mazda

Ultimately, if you are having an infotainment system issue that you don’t know how to fix, we are here to help. Technology can sometimes be difficult, and our Mazda experts have knowledge of infotainment systems and how to fix them for you. We can diagnose the problem and get it fixed to get you back on the road. Our staff stays up to date on the latest technology and systems for Mazda vehicles, so we will be able to help you with any issue you may be having. You can schedule service with us online at Seacoast Mazda. Schedule a Service Appointment Today!